Refund and Returns Policy

At almg.pro, we strive to ensure our customers are satisfied with our products and services. However, if you are not entirely satisfied with your purchase, we’re here to help with our refund and returns policy outlined below.

1. Eligibility for Refunds

• Subscription Services: Refunds for subscription services are generally not provided once the service has commenced or has been used. However, if you experience issues due to a technical error on our end that we cannot resolve, you may be eligible for a partial refund based on the unused portion of your subscription period.
• One-Time Purchases: Refunds on one-time purchases (such as templates, plugins, or other downloadable content) are only available in cases where the item is found to be defective or not functioning as described and cannot be fixed by our support team.
• Promotional or Discounted Items: Items purchased during a sale or at a discount may not be eligible for refunds.

2. How to Request a Refund

• To request a refund, please contact us at [email protected] with your purchase details and a brief description of the issue.
• Refund requests must be submitted within 14 days of purchase.
• Our support team will review your request and respond within 5 business days.

3. Processing Refunds

• If approved, refunds will be processed to your original payment method within 10 business days.
• Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

4. Non-Refundable Items

• Customized Services: Custom design, development, or other personalized services are non-refundable after work has commenced.
• Renewal Fees: Renewal fees for subscriptions and licenses are non-refundable once charged.
• Third-Party Integrations: We do not offer refunds on third-party services or integrations added to your account through almg.pro.

5. Cancellations

• You may cancel your subscription at any time. However, no refunds will be issued for any remaining period on a canceled subscription, unless otherwise specified.

6. Changes to this Policy

• almg.pro reserves the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

For any questions or concerns about our Refund and Returns Policy, please contact us at [email protected].